Questions from Total Quality Management

Q: Discuss the interrelationships among Deming’s 14 Points. How do they support

Discuss the interrelationships among Deming’s 14 Points. How do they support each other? Why must they be viewed as a whole rather than separately?

Q: The following themes form the basis for Deming’s philosophy. Classify the

The following themes form the basis for Deming’s philosophy. Classify the 14 Points into these categories and discuss the commonalties within each category. a. Organizational purpose and mission b. Q...

Q: A team of quality professionals has suggested a revised version of Deming’s

A team of quality professionals has suggested a revised version of Deming’s 14 Points “for the twenty first century,” as given in Table 2.4. Contr...

Q: Suggest ways that management can recognize the existence of fear in an

Suggest ways that management can recognize the existence of fear in an organization. What strategies might managers use to deal with and eliminate fear?

Q: Discuss how Deming’s 14 Points can apply to an academic environment.

Discuss how Deming’s 14 Points can apply to an academic environment. How can learning and classroom performance be improved by applying Deming’s philosophy?

Q: In a videotape made in 1993, Deming related a story of

In a videotape made in 1993, Deming related a story of an executive who spent an entire day flying from city to city, changing planes several times, because her company’s travel department received a...

Q: Melissa Clare works for a software company as a technical support representative

Melissa Clare works for a software company as a technical support representative. Her duties include answering the telephone, providing information to customers, and troubleshooting technical problems...

Q: Harbor Community College (HCC) offers a 2-year food

Harbor Community College (HCC) offers a 2-year food service degree program. Students learn how to set up and manage food service operations in hotels, hospitals, schools, businesses, and so on. One of...

Q: What implications might Deming’s Profound Knowledge have for Wall Street traders whose

What implications might Deming’s Profound Knowledge have for Wall Street traders whose buying and selling behavior reacts somewhat wildly to daily news and government economic reports?

Q: Can you describe a customer-focused organization similar to the City

Can you describe a customer-focused organization similar to the City of Fort Collins or K&N Management’s restaurants with which you have had personal experience? What aspects of the organization impre...