Questions from Total Quality Management

Q: A customer survey for a pharmacy asks customers to rate the pharmacy

A customer survey for a pharmacy asks customers to rate the pharmacy according to the following: Friendly pharmacist Knowledgeable pharmacist Friendly pharmacy technician knowledgeable pharmacy tec...

Q: What is the purpose of detailed design?

What is the purpose of detailed design?

Q: Explain the concept and the principal benefits of QFD.

Explain the concept and the principal benefits of QFD.

Q: Outline the process of building the House of Quality. What departments

Outline the process of building the House of Quality. What departments and functions within the company should be involved in each step of the process?

Q: Explain and give an example of nominal specifications and tolerances in both

Explain and give an example of nominal specifications and tolerances in both manufacturing and service.

Q: Define measurement, and explain the difference between measures and indicators.

Define measurement, and explain the difference between measures and indicators.

Q: Explain the importance of formula (8.5): /

Explain the importance of formula (8.5):

Q: Describe the science of metrology.

Describe the science of metrology.

Q: What is the difference between accuracy and precision?

What is the difference between accuracy and precision?

Q: What is calibration and why is it important to a good quality

What is calibration and why is it important to a good quality control system?