Questions from Total Quality Management

Q: Explain the difference between repeatability and reproducibility.

Explain the difference between repeatability and reproducibility.

Q: Develop some survey questions that an Urgent Care facility might ask patients

Develop some survey questions that an Urgent Care facility might ask patients about their experience. Group your questions into categories of Physician/ Nurse, Personal Issues, and Overall Experience....

Q: How is an R&R study performed? What is its

How is an R&R study performed? What is its purpose?

Q: Explain the term process capability. How can process capability generally be

Explain the term process capability. How can process capability generally be improved?

Q: What are the three major types of process capability studies? Describe

What are the three major types of process capability studies? Describe the methodology of conducting a process capability study.

Q: Define the process capability indexes, Cp , Cpl, and Cpu

Define the process capability indexes, Cp , Cpl, and Cpu, and explain how they may be used to establish or improve quality policies in operating areas or with suppliers.

Q: Explain how to interpret the ratio Cpk /Cp .

Explain how to interpret the ratio Cpk /Cp .

Q: What does the acronym SMART signify for measurement? Why are these

What does the acronym SMART signify for measurement? Why are these characteristics important?

Q: What does the term in statistical control mean?

What does the term in statistical control mean?

Q: How does a process performance index differ from a process capability index

How does a process performance index differ from a process capability index?