Questions from Total Quality Management

Q: Explain the concept of rational subgroups.

Explain the concept of rational subgroups.

Q: What trade-offs are involved in selecting the sample size for

What trade-offs are involved in selecting the sample size for a control chart?

Q: Explain the difference between a nonconformance and a nonconforming unit of work

Explain the difference between a nonconformance and a nonconforming unit of work.

Q: One national home improvement store trained employees to “make a customer

One national home improvement store trained employees to “make a customer, not a sale.” For instance, if a customer tried to buy a small item such as a bolt that didn’t have a barcode or one that was...

Q: What is the difference between an attribute measurement and a variable measurement

What is the difference between an attribute measurement and a variable measurement?

Q: Explain the difference in measuring nonconformance’s per unit and defects per million

Explain the difference in measuring nonconformance’s per unit and defects per million opportunities (dpmo)? What advantages does dpmo have as a quality measure?

Q: Why are cost of quality programs valuable to managers?

Why are cost of quality programs valuable to managers?

Q: List and explain the four major categories of quality costs. Give

List and explain the four major categories of quality costs. Give examples of each.

Q: Provide some examples of low-tech and high-tech measuring

Provide some examples of low-tech and high-tech measuring instruments used in quality control.

Q: Explain the four themes that different improvement methodologies share. How are

Explain the four themes that different improvement methodologies share. How are they reflected in the Deming cycle, creative problem-solving process, and DMAIC?