Questions from Total Quality Management

Q: List and explain the seven management and planning tools.

List and explain the seven management and planning tools.

Q: Describe the key contextual factors that affect organizational structure. What implications

Describe the key contextual factors that affect organizational structure. What implications do they have for quality?

Q: Describe the types of organizational structure commonly used. What are the

Describe the types of organizational structure commonly used. What are the advantages or disadvantages of each?

Q: What types of organizational structures are common in TQ-based organizations

What types of organizational structures are common in TQ-based organizations today?

Q: What are core competencies? Why is it important to understand them

What are core competencies? Why is it important to understand them?

Q: Explain the strategic role of work systems design. How should outsourcing

Explain the strategic role of work systems design. How should outsourcing and vertical integration decisions be made from a strategic context?

Q: Why is strategic planning important for all organizations?

Why is strategic planning important for all organizations?

Q: Summarize the key practices for a strategic focus on performance excellence.

Summarize the key practices for a strategic focus on performance excellence.

Q: A service representative of a major U.S. airline told

A service representative of a major U.S. airline told a customer about an internal memo that had been circulated called “No Waivers, No Favors,” which promises significant and negative consequences to...

Q: Explain the elements of a typical strategic planning process.

Explain the elements of a typical strategic planning process.