Questions from Total Quality Management

Q: Define mission, vision, and guiding principles. What is the

Define mission, vision, and guiding principles. What is the purpose of each?

Q: What factors are examined in an environmental assessment?

What factors are examined in an environmental assessment?

Q: What is the purpose of the Baldrige Organizational Profile? Summarize the

What is the purpose of the Baldrige Organizational Profile? Summarize the information contained in the Organizational Profile. Why is knowing this information important?

Q: What are strategic challenges? Why is it important to understand them

What are strategic challenges? Why is it important to understand them in strategic planning?

Q: Explain the difference between strategies, strategic objectives, and action plans

Explain the difference between strategies, strategic objectives, and action plans.

Q: Summarize the purposes of the Baldrige Award.

Summarize the purposes of the Baldrige Award.

Q: What are some of the impacts that the Baldrige program has provided

What are some of the impacts that the Baldrige program has provided, both in the United States and around the world?

Q: How does Baldrige support Deming’s 14 Points?

How does Baldrige support Deming’s 14 Points?

Q: Explain the differences between the Baldrige framework and the EFQM framework.

Explain the differences between the Baldrige framework and the EFQM framework.

Q: Construct a list of at least 10 different names for a “

Construct a list of at least 10 different names for a “customer,” for example, buyer, client, and so on.