Questions from Total Quality Management


Q: How might a jazz quartet be viewed as a metaphor for a

How might a jazz quartet be viewed as a metaphor for a team in a business situation?

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Q: Walker Auto Sales and Service (WASS) is a full-

Walker Auto Sales and Service (WASS) is a full-service dealership for a major domestic automobile brand. Essentially, WASS provides three main services: new car sales, used car sales, and repair and m...

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Q: How should teams deal with “slackers”? How would you deal

How should teams deal with “slackers”? How would you deal with them in the context of a student project team?

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Q: Consider the statement, “How one is evaluated determines how one

Consider the statement, “How one is evaluated determines how one performs.” What does this notion mean for your classes? Would your performance change if grades were abolished (as Deming strongly advo...

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Q: Discuss the conditions under which team incentives, gainsharing, and “

Discuss the conditions under which team incentives, gainsharing, and “pay for increased skills” reward systems may work. When is it a poor idea to install such systems?

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Q: Employees at the Container Store are said to be paid about twice

Employees at the Container Store are said to be paid about twice the national average. The CEO feels that he is receiving three times the productivity of an average worker at only twice the cost. Do y...

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Q: Students in early grades often receive many kinds of recognition: stickers

Students in early grades often receive many kinds of recognition: stickers, candy, and so on, for good work. As we discussed, similar forms of recognition are common in the workplace. Yet little daily...

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Q: Discuss the controversy over performance appraisal. Do you agree with Deming’s

Discuss the controversy over performance appraisal. Do you agree with Deming’s approach, or do you take the more traditional viewpoint toward performance appraisal? Why?

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Q: The late Peter Drucker, arguably one of the most respected and

The late Peter Drucker, arguably one of the most respected and influential writers on management in the twentieth century, observed: Whatever his limitations and shortcomings—and he had many—no other...

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Q: Most colleges and universities use a course/ instructor evaluation system.

Most colleges and universities use a course/ instructor evaluation system. If your school has one, how is it used? Does it support continuous improvement or is it used strictly for performance apprais...

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