Questions from Total Quality Management

Q: Why have small businesses and not-for-profits been slow

Why have small businesses and not-for-profits been slow to adopt quality initiatives?

Q: What must small businesses and not-for-profits do to

What must small businesses and not-for-profits do to successfully establish a total quality focus?

Q: What is culture? How are cultural values reflected in organizations?

What is culture? How are cultural values reflected in organizations?

Q: List the important principles for successfully implementing performance excellence approaches.

List the important principles for successfully implementing performance excellence approaches.

Q: Describe the typical life cycle of a quality initiative and the Balding

Describe the typical life cycle of a quality initiative and the Balding “Roadmap.” Why are they important for senior leaders to understand?

Q: Under which perspective of the balanced scorecard would you classify each of

Under which perspective of the balanced scorecard would you classify each of the following measurements? a. On-time delivery to customers b. Time to develop the next generation of products c. Manufact...

Q: Explain the notion of a learning organization. How does the Balding

Explain the notion of a learning organization. How does the Balding Criteria provide a framework for organizational learning?

Q: What is self-assessment? Why is it valuable? What

What is self-assessment? Why is it valuable? What issues should self-assessment address?

Q: Explain the difference between strategic change and process change.

Explain the difference between strategic change and process change.

Q: Describe questions that organizations must ask and steps they must take in

Describe questions that organizations must ask and steps they must take in change management processes.