Questions from Total Quality Management

Q: Discuss the role of middle management and the workforce in achieving quality

Discuss the role of middle management and the workforce in achieving quality and performance excellence.

Q: What lessons can be learned from Wainwright Industries about changing an organization’s

What lessons can be learned from Wainwright Industries about changing an organization’s culture?

Q: What are common barriers to change?

What are common barriers to change?

Q: Define the terms alignment and integration. Why are they important?

Define the terms alignment and integration. Why are they important?

Q: Why is it important to customize performance excellence approaches to each organization

Why is it important to customize performance excellence approaches to each organization?

Q: What are best practices? What are the major conclusions and implications

What are best practices? What are the major conclusions and implications of the Best Practices report of Ernst & Young and the American Quality Foundation? How do they relate to Deming’s philosophy?

Q: How might a SWOT (strengths, weaknesses, opportunities, and

How might a SWOT (strengths, weaknesses, opportunities, and threats) analysis be of use for identifying measures in a balanced scorecard? What types of questions might you ask?

Q: How do emerging leadership theories differ from traditional theories? Summarize them

How do emerging leadership theories differ from traditional theories? Summarize them and their importance in leadership for performance excellence.

Q: How does transactional leadership theory differ from transformational leadership theory? Why

How does transactional leadership theory differ from transformational leadership theory? Why is transformational leadership more relevant to quality and performance excellence?

Q: What is corporate social responsibility and why is it important for organizations

What is corporate social responsibility and why is it important for organizations?