Questions from Total Quality Management

Q: What might be some warning signs of a weak quality culture?

What might be some warning signs of a weak quality culture? For example, one might be that senior executives rarely discuss quality.

Q: What might be the value of creating a crisis mentality in an

What might be the value of creating a crisis mentality in an organization in order to motivate the need for improvement?

Q: How would you describe the culture of your college or university?

How would you describe the culture of your college or university?

Q: Discuss how the Balding framework promotes alignment and integration.

Discuss how the Balding framework promotes alignment and integration.

Q: What might the learning organization concept mean to a college or university

What might the learning organization concept mean to a college or university?

Q: We emphasized that leadership is the “driver” of a total

We emphasized that leadership is the “driver” of a total quality system. What does this statement imply and what implications does it have for future CEOs? Middle managers? Supervisors?

Q: Provide examples from your own experiences in which leaders (not necessarily

Provide examples from your own experiences in which leaders (not necessarily managers—consider academic unit heads, presidents of student organizations, and even family members) exhibited one or more...

Q: Interview managers at a local company to determine which, if any

Interview managers at a local company to determine which, if any, of the leading practices described in this chapter they follow. What advice would you give them?

Q: Using the information in this chapter, design a questionnaire that might

Using the information in this chapter, design a questionnaire that might be used to understand leadership effectiveness in an organization.

Q: What types of performance measurements might be used by a fraternity or

What types of performance measurements might be used by a fraternity or student organization?