Questions from Total Quality Management

Q: In making cheese, companies test milk for somatic cell count to

In making cheese, companies test milk for somatic cell count to prevent diseases. They also test for bacteria to determine how clean the milk is, and perform a freezing-point test to see whether the m...

Q: Interview managers at a local airline, hospital, governmental agency,

Interview managers at a local airline, hospital, governmental agency, or police department to determine what types of performance measures or indicators they use. Can you construct a balanced scoreca...

Q: Many restaurants and hotels use “tabletop” customer satisfaction surveys.

Many restaurants and hotels use “tabletop” customer satisfaction surveys. Find several of these from local businesses. What internal performance indicators might be good leading indicators for the cus...

Q: Interview managers at a local company to identify the key factors that

Interview managers at a local company to identify the key factors that drive their business. What performance measures or indicators does the company use? Are these indicators consistent with their b...

Q: At Albacore, Inc., senior management announced a restructuring/reorganization

At Albacore, Inc., senior management announced a restructuring/reorganization plan every January, with a target completion date of June. The reorganization directives mentioned strategic objectives an...

Q: The Baldrige Materials folder on the Student Companion Site contains a document

The Baldrige Materials folder on the Student Companion Site contains a document called “Baldrige Excellence Builder,” which is an abbreviated version of the Baldrige Criteria. It also contains a case...

Q: Johnson Pharmaceuticals is a large manufacturer that was highly motivated to meet

Johnson Pharmaceuticals is a large manufacturer that was highly motivated to meet quality challenges. It implemented an ISO 9000-compatible quality system to ensure not only FDA compliance requirement...

Q: Explain the difference between leading and lagging measures. How are they

Explain the difference between leading and lagging measures. How are they used within balanced scorecard?

Q: What are the five groups of results measures in the Malcolm Balding

What are the five groups of results measures in the Malcolm Balding Criteria? Provide examples of measurements and indicators in each group.

Q: Describe the issues that organizations must consider in selecting measures and indicators

Describe the issues that organizations must consider in selecting measures and indicators.