Questions from Total Quality Management

Q: What two fundamental mistakes do organizations frequently make about measurement?

What two fundamental mistakes do organizations frequently make about measurement?

Q: What information would you need to fully answer the questions that IBM

What information would you need to fully answer the questions that IBM Rochester uses for selecting measures and indicators? ● Does the measurement support our mission? ● Will the measurement be used...

Q: How should performance measures be linked to strategy?

How should performance measures be linked to strategy?

Q: What is the role of enterprise resource planning (ERP) in

What is the role of enterprise resource planning (ERP) in performance measurement?

Q: Why is it important to conduct periodic audits of a measurement system

Why is it important to conduct periodic audits of a measurement system? What are some key questions to consider?

Q: Describe ways by which data can be analyzed to generate useful managerial

Describe ways by which data can be analyzed to generate useful managerial information.

Q: What is interlinking? Provide an example.

What is interlinking? Provide an example.

Q: What is the role of comparative data in a performance measurement system

What is the role of comparative data in a performance measurement system?

Q: Why should managers review performance results?

Why should managers review performance results?

Q: Describe some important issues related to managing information resources.

Describe some important issues related to managing information resources.