Questions from Total Quality Management


Q: Coyote Community College (a fictitious entity) is a comprehensive,

Coyote Community College (a fictitious entity) is a comprehensive, two-year public college that serves and strengthens the greater Albuquerque, New Mexico, community by providing postsecondary educati...

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Q: Explain how leaders can demonstrate each of the seven personal leadership characteristics

Explain how leaders can demonstrate each of the seven personal leadership characteristics cited in this chapter.

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Q: State some examples in which leaders you have worked for exhibited some

State some examples in which leaders you have worked for exhibited some of the leading practices described in this chapter. Can you provide examples for which they have not?

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Q: What can leaders do to support each of the eleven Balding Core

What can leaders do to support each of the eleven Balding Core Values and Concepts? Develop a list of leadership behaviors that align with each of the core values.

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Q: We discussed the importance of social responsibility in this chapter. Consider

We discussed the importance of social responsibility in this chapter. Consider the following social responsibility principles: accountability, transparency, ethical behavior, respect for stakeholder i...

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Q: You have undoubtedly seen a flock of geese flying overhead. How

You have undoubtedly seen a flock of geese flying overhead. How do the following behaviors of this species provide insight about leadership? a. As each bird flaps its wings, it creates uplift form the...

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Q: What is your opinion on the future of quality? Do you

What is your opinion on the future of quality? Do you agree with the comments made in the concluding section of this chapter? Why or why not?

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Q: We noted that creating a culture for quality and performance excellence is

We noted that creating a culture for quality and performance excellence is not rocket science. Summarize, in your own words, a simple explanation of what senior leaders need to do to accomplish it.

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Q: How can measurement be used to control and improve the daily operations

How can measurement be used to control and improve the daily operations of your college or university? You might conduct some research to understand what measures your school uses.

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Q: What might the term dysfunctional corporate culture mean? What implications does

What might the term dysfunctional corporate culture mean? What implications does it have regarding quality?

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