Questions from Total Quality Management


Q: What motivates you to study and perform in the classroom? How

What motivates you to study and perform in the classroom? How do motivation theories apply to you personally? Discuss how these theories might lead to new ways of teaching and learning.

See Answer

Q: When simple theories such as those of Maslow, Herzberg, and

When simple theories such as those of Maslow, Herzberg, and McGregor explain motivation, why does the search continue for more complex ones or for ones that integrate several different theories, such...

See Answer

Q: Think of a job you have had. Apply the Hackman and

Think of a job you have had. Apply the Hackman and Oldham model to evaluate how the job design impacted your motivation and satisfaction, as well as organizational effectiveness.

See Answer

Q: Rosie’s Pizzeria is a privately held chain of neighborhood pizzerias with over

Rosie’s Pizzeria is a privately held chain of neighborhood pizzerias with over 50 locations in the Midwest that offers full-service dine-in, carryout, and home delivery. Rosie’s competes against such...

See Answer

Q: A. Blanton Godfrey notes that many organizations are “wired for

A. Blanton Godfrey notes that many organizations are “wired for failure”; that is, their processes are not designed effectively or aligned with each other.58 He cites several examples. One is oversche...

See Answer

Q: The kaizen philosophy seeks to encourage suggestions, not to find excuses

The kaizen philosophy seeks to encourage suggestions, not to find excuses for failing to improve. Typical excuses are “If it’s not broken, don’t fix it,” “I’m too busy to work on it,” and “It’s not in...

See Answer

Q: Identify some of the key processes associated with the following business activities

Identify some of the key processes associated with the following business activities for a typical company: sales and marketing, supply chain management, managing information technology, and managing...

See Answer

Q: Provide some examples of processes that are repeat able and measurable and

Provide some examples of processes that are repeat able and measurable and some that are not.

See Answer

Q: List some of the common processes that your college or university has

List some of the common processes that your college or university has, and with which you interact. How might these processes be improved?

See Answer

Q: Refer to Example 5.1 and Figure 5.3:

Refer to Example 5.1 and Figure 5.3: Example 5.1: Suppose that a hospital wants to design a process for administering medication to a patient. Clearly, the last subprocess is “pati...

See Answer