Questions from Total Quality Management

Q: Explain how pre-control is applied. How does it differ

Explain how pre-control is applied. How does it differ from statistical process control?

Q: Briefly describe the methodology of constructing and using control charts.

Briefly describe the methodology of constructing and using control charts.

Q: A criticism of the Net Promoter Score is that different percentages of

A criticism of the Net Promoter Score is that different percentages of promoters, passives, and detractors can result in the same scores. For example, suppose that one firm has 20 percent detractors,...

Q: What does one look for in interpreting control charts? Explain what

What does one look for in interpreting control charts? Explain what a control chart for a process in statistical control should look like, and the characteristics of out-of-control indicators.

Q: Why is the s-chart sometimes used in place of the

Why is the s-chart sometimes used in place of the R-chart?

Q: Describe some situations in which a chart for individual measurements would be

Describe some situations in which a chart for individual measurements would be used.

Q: Does an np-chart provide any different information than a p

Does an np-chart provide any different information than a p-chart? Why would an np-chart be used?

Q: Explain the difference between a c-chart and a u-

Explain the difference between a c-chart and a u-chart.

Q: What guidance does ISO standard 11462-1 provide for organizations wishing

What guidance does ISO standard 11462-1 provide for organizations wishing to use SPC?

Q: What is a dashboard and why is it valuable in quality control

What is a dashboard and why is it valuable in quality control?