Questions from General Operations Management

Q: Discuss some analytical or graphical approaches that organizations can use for analyzing

Discuss some analytical or graphical approaches that organizations can use for analyzing performance data based on your experience and previous coursework.

Q: Revenue or costs per passenger mile are two key performance measures in

Revenue or costs per passenger mile are two key performance measures in the airline industry. Research their use in this industry and prepare a one-page paper summarizing how they are used and why the...

Q: Under which perspective of the balanced scorecard would you classify each of

Under which perspective of the balanced scorecard would you classify each of the following measurements? a. On-time delivery to customers b. Time to develop the next generation of products c. Manufa...

Q: When the value of a loyal customer (VLC) market segment

When the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Ex...

Q: Cost-containment activities have become particularly important to hospital operations managers

Cost-containment activities have become particularly important to hospital operations managers, stimulated by major revisions in health care reimbursement policies and significant growth in marketing...

Q: Each day, a FedEx competitor processes approximately 70,000 shipments

Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week...

Q: Productivity measures for a manufacturing plant over a six-month period

Productivity measures for a manufacturing plant over a six-month period follow: Using January as the base period, compute a productivity index for February to June, and comment on what those productiv...

Q: A major airline is attempting to evaluate the effect of recent changes

A major airline is attempting to evaluate the effect of recent changes it has made in scheduling flights between New York City and Los Angeles. Data available are shown below: Using January as the bas...

Q: A hamburger factory produces 60,000 hamburgers each week. The

A hamburger factory produces 60,000 hamburgers each week. The equipment used costs $10,000 and will remain productive for four years. The labor cost per year is $13,500. a. What is the productivity me...

Q: A computer software firm provides a 20' x 30' office for its

A computer software firm provides a 20' x 30' office for its six systems analysts and plans to hire two additional analysts. To maintain a 100-square-foot working space per analyst, the firm’s owner-m...