Questions from Retail Management

Q: What checklist item(s) in Figure 1-11 do

What checklist item(s) in Figure 1-11 do you think would be most difficult for Home Depot, the global home improvement retailer, to address? Why?

Q: When a consumer shops at an upscale apparel store, what factors

When a consumer shops at an upscale apparel store, what factors determine whether the consumer feels that he or she got a fair value? How does the perception of value differ when that same consumer sh...

Q: What are the expected and augmented value chain elements for each of

What are the expected and augmented value chain elements for each of these retailers? a. Home Depot. b. Ikea. c. Local fruit-and-vegetable store.

Q: Why should a retailer devote special attention to its core customers?

Why should a retailer devote special attention to its core customers? How should it do so?

Q: What is the connection between customer service and employee empowerment? Is

What is the connection between customer service and employee empowerment? Is employee empowerment always a good idea? Why or why not?

Q: How would you measure the level of customer satisfaction with your favorite

How would you measure the level of customer satisfaction with your favorite restaurant?

Q: Devise a consumer loyalty program for Barnes & Noble.

Devise a consumer loyalty program for Barnes & Noble.

Q: What are the unique aspects of service retailing? Give an example

What are the unique aspects of service retailing? Give an example of each.

Q: 1. Why do you think that there has been a proliferation

1. Why do you think that there has been a proliferation of job titles? Is this good or bad? Why? 2. State how the issues raised in this case relate to a retailer conducting a situation analysis. 3. Sh...

Q: What are the pros and cons of ATMs? As a retailer

What are the pros and cons of ATMs? As a retailer, would you want an ATM in your store? Why or why not?