Questions from Service Management

Q: Comment on the different dynamics of one-on-one service

Comment on the different dynamics of one-on-one service and group service in regard to perceived control of the service encounter.

Q: Illustrate how the type of work that he or she does influences

Illustrate how the type of work that he or she does influences a person's lifestyle. For example, contrast a farmer, a factory worker, and a school teacher?

Q: What ethical issues are raised in the promotion of sales during a

What ethical issues are raised in the promotion of sales during a service transaction?

Q: How does use of a "service script" relate to service

How does use of a "service script" relate to service quality?

Q: Compare the attention to aesthetics in waiting rooms that you have visited

Compare the attention to aesthetics in waiting rooms that you have visited. How did the different environments affect your mood?

Q: If the roles played by customers are determined by cultural norms,

If the roles played by customers are determined by cultural norms, how can services be exported?

Q: From a customer perspective, give an example of a services cape

From a customer perspective, give an example of a services cape that supports the service concept and an example that detracts from the service concept. Explain the success and failure in terms of the...

Q: How can effective goods supply chain management support environmental sustainability?

How can effective goods supply chain management support environmental sustainability?

Q: Select a service and discuss how the design and layout of the

Select a service and discuss how the design and layout of the facility meet the five factors of nature and objectives of the organization, land availability and space requirements, flexibility, aesthe...

Q: Explain why the goods analogy of a supply chain is inappropriate for

Explain why the goods analogy of a supply chain is inappropriate for services.