Questions from Total Quality Management

Q: Skilled Care Pharmacy, located in Mason, Ohio, is a

Skilled Care Pharmacy, located in Mason, Ohio, is a $25 million privately held regional provider of pharmaceutical products delivered within the long-term care, assisted living, hospice, and group hom...

Q: Jessica shopped at two different retail clothing stores in a shopping mall

Jessica shopped at two different retail clothing stores in a shopping mall. At store A, she was greeted by a girl on a ladder working on changing the promotions for the next day who did not ask if she...

Q: The January 22, 2001, issue of Fortune contained an article

The January 22, 2001, issue of Fortune contained an article “Why You Can Safely Ignore Six Sigma,” that was highly critical of Six Sigma. Here are some of the criticisms levied against Six Sigma: a....

Q: How might a Six Sigma project be done to improve a registration

How might a Six Sigma project be done to improve a registration process in a university? An admission process?

Q: How can a manager effectively balance the key components of a Six

How can a manager effectively balance the key components of a Six Sigma implementation design related to who, what, where, when, why, and how it could be done?

Q: In 1995, Jack Welch, who was then CEO of General

In 1995, Jack Welch, who was then CEO of General Electric, sent a memo to his senior managers telling them that they would have to require every employee to have started Six Sigma training to be promo...

Q: A consultant told the story of two Six Sigma teams that made

A consultant told the story of two Six Sigma teams that made separate presentations on how they would improve processes in their own areas. At the end of the second presentation, the consultant asked...

Q: Some of the key processes associated with business activities for a typical

Some of the key processes associated with business activities for a typical company include sales and marketing, supply chain management, managing information technology, and managing human resources....

Q: Suggest a set of CTQs that might influence overall service satisfaction for

Suggest a set of CTQs that might influence overall service satisfaction for service at an automobile dealership.

Q: “Resistance to change” is a common theme in the behavioral

“Resistance to change” is a common theme in the behavioral sciences. What part do you believe that resistance to change plays in management’s fostering of successful versus unsuccessful adoptions of S...