Questions from Total Quality Management

Q: The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) monitors

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) monitors and evaluates health care providers according to strict standards and guidelines. Improvement in the quality of care...

Q: Construct an np-chart for the Dennis Manufacturing Company using the

Construct an np-chart for the Dennis Manufacturing Company using the data in the C08 Problem Data workbook and the np-chart Excel template. The data represent the number of defective parts found in 30...

Q: Federal Scanline, Inc. uses a scanner on a conveyor line

Federal Scanline, Inc. uses a scanner on a conveyor line that scans 1,000 packages per hour. Packages which have defective labels or detectable damage to the package are automatically offloaded and ha...

Q: Pharma Express, Inc., a mail-order prescription drug vendor

Pharma Express, Inc., a mail-order prescription drug vendor, measured the number of errors per standard 200-line order being picked in their distribution center as provided in the C08 Problem Data wor...

Q: A quality consultant was asked to analyze the data from order errors

A quality consultant was asked to analyze the data from order errors at the Audubon Books, Inc., distribution center as shown in the C08 Problem Data workbook. Any order can have one or more errors su...

Q: Top Billers processes bills for customers. Bills can contain errors due

Top Billers processes bills for customers. Bills can contain errors due to a number of causes, such as incorrect amounts, wrong dates, wrong customer information, etc. The quality manager for Top Bill...

Q: Analyze the cost data in the Excel workbook C08 Problem Data for

Analyze the cost data in the Excel workbook C08 Problem Data for the Cost-cutting Co. Create a chart to help you explain the results. What are the implications of these data for management?

Q: Determine, using Figure 8.50, the appropriate sample size

Determine, using Figure 8.50, the appropriate sample size for detecting: a. A 1-sigma shift in the mean with a 0.80 probability b. A 2-sigma shift with 0.95 probability c. A 2.5-sigma shift with 0.9...

Q: Classify the cost elements for the Impressive Printing Company in the Excel

Classify the cost elements for the Impressive Printing Company in the Excel workbook C08 Problem Data into the proper quality cost categories and find the total quality cost by category and percentage...

Q: Compute a labor cost base index for the data in the Excel

Compute a labor cost base index for the data in the Excel workbook C08 Problem Data for Miami Valley Aircraft Service Co. Analyze the quality cost information and prepare a memo to management explaini...