Q: The times required for 50 trainees in an electronics course at ElecktronTech
The times required for 50 trainees in an electronics course at ElecktronTech to assemble a component used in a computer were measured. These are provided in the C09 Problem Data workbook. Construct a...
See AnswerQ: A process at Print wright, Inc.’s largest facility is
A process at Print wright, Inc.’s largest facility is used to make plastic gears for a computer printer. They have been receiving numerous complaints that the gears are jamming. The data provided in t...
See AnswerQ: Howie Fenton, a senior technology consultant for the National Association for
Howie Fenton, a senior technology consultant for the National Association for Printing Leadership, relates the following in a blog: I ran into Mary Schilling recently at an industry event and congratu...
See AnswerQ: The Thomas Jefferson Nickel was first produced in 1938. The United
The Thomas Jefferson Nickel was first produced in 1938. The United States Mint produces all U.S. coins at their Philadelphia, Pennsylvania, and Denver, Colorado, facilities. According to the U.S. Code...
See AnswerQ: Deuce Printing Company realized that they were losing customers and orders due
Deuce Printing Company realized that they were losing customers and orders due to various delays and errors. In order to get to the root cause of the problem, they decided to track problems that might...
See AnswerQ: In a Delta Widgets, Inc. process, the production rate
In a Delta Widgets, Inc. process, the production rate (parts/hour) was thought to affect the number of defectives found during a subsequent inspection. To test this theory, the production rate was var...
See AnswerQ: Never flounder Fish Company advertises that 99.4 percent of their
Never flounder Fish Company advertises that 99.4 percent of their fish were caught within the past 36 hours. How many dpmo does this claim represent? At what sigma level is this process operating?
See AnswerQ: Analysis of customer complaints at the Lauren Elizabeth Apparel Company revealed errors
Analysis of customer complaints at the Lauren Elizabeth Apparel Company revealed errors in five categories, such as billing, shipping, etc. Data can be found in the C09 Problem Data workbook. Construc...
See AnswerQ: Santucci’s Restaurant suspects that customer wait time is related to its customer
Santucci’s Restaurant suspects that customer wait time is related to its customer satisfaction ratings on surveys customers receive with their bill. It has data for 25 customers, available in the C09...
See AnswerQ: During one month, Invoke processed 25,000 invoices for Alpha
During one month, Invoke processed 25,000 invoices for Alpha Corp, 23,000 for Beta Corp, and 8,000 for Gamma Corp. Of these, 205 of the Alpha, 175 of the Beta, and 103 of the Gamma invoices had to be...
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