Q: Interview some managers at a local company that is pursuing or has
Interview some managers at a local company that is pursuing or has pursued ISO 9000 registration. Report on the reasons for achieving registration, the perceived benefits, and the problems the company...
See AnswerQ: Search the Internet to find information about current registration trends for ISO
Search the Internet to find information about current registration trends for ISO 9000. How widespread is ISO 9000 in the United States as compared to Europe and other global regions?
See AnswerQ: Perform some research to examine recent trends in the American Customer Satisfaction
Perform some research to examine recent trends in the American Customer Satisfaction Index. Which economic sectors show improvement? Which don’t? How has the overall index changed?
See AnswerQ: Design customer satisfaction questionnaires for high school students and their parents who
Design customer satisfaction questionnaires for high school students and their parents who take a campus visit and are considering applying to your school.
See AnswerQ: Find an example of a highly publicized service or product failure in
Find an example of a highly publicized service or product failure in the news (such as unreasonable waiting on a plane on a runway or the poor reception on the first release of the iPhone 4). Research...
See AnswerQ: Based on the information in this chapter, propose new approaches for
Based on the information in this chapter, propose new approaches for measuring customer satisfaction for your faculty and instructors that go beyond the traditional course evaluation processes that yo...
See AnswerQ: Rockstone makes tires for the automotive market. Employees noticed that there
Rockstone makes tires for the automotive market. Employees noticed that there is a great deal of congestion at the shipping dock as pallets of material that had been picked in the warehouse were waiti...
See AnswerQ: You may have visited or purchased items from large computer and software
You may have visited or purchased items from large computer and software retail stores. In a group brainstorming session, identify those characteristics of such a store that would be most important to...
See AnswerQ: Interview some managers of small businesses to determine how they respond to
Interview some managers of small businesses to determine how they respond to complaints and use complaint information in their organizations.
See AnswerQ: Describe some ways that organizations can improve websites and make them more
Describe some ways that organizations can improve websites and make them more customer-focused. You might consider examining a variety of websites and identifying “best practices.
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