Questions from Total Quality Management

Q: Interview a plant manager or quality professional at one or more local

Interview a plant manager or quality professional at one or more local companies to see whether they use any poke-yoke approaches to mistake-proof their operations.

Q: Find some examples of supplier certification processes used by major companies and

Find some examples of supplier certification processes used by major companies and summarize your findings, focusing on the criteria used and how the processes are implemented.

Q: Devise an experiment similar to the battery performance test case (see

Devise an experiment similar to the battery performance test case (see the Battery Experiment case that follows) to test different levels of some factor and conduct a statistical analysis of the resul...

Q: The web site http://www.paperhelicopterexperiment.com/ describes

The web site http://www.paperhelicopterexperiment.com/ describes how to build a paper helicopter to conduct a designed experiment. Choose only 3 factors from the list provided, and build helicopters t...

Q: Using whatever “market research” techniques are appropriate, define a

Using whatever “market research” techniques are appropriate, define a set of customer attributes for a. Purchasing books at your college bookstore b. A college registration process c. A hotel room...

Q: Suppose that you were developing a small pizza restaurant with a dining

Suppose that you were developing a small pizza restaurant with a dining area and local delivery. Develop a list of customer requirements and technical requirements and try to complete a House of Quali...

Q: Most children (and many adults) like to assemble and fly

Most children (and many adults) like to assemble and fly balsa-wood gliders. From your own experiences or from interviews with other students, define a set of customer requirements for a good glider....

Q: Fill in the following relationship matrix of a House of Quality for

Fill in the following relationship matrix of a House of Quality for a screwdriver. By sampling your classmates, develop priorities for the customer attributes and use these and the relationships to id...

Q: Prepare a full DFMEA for a casual dining restaurant. Consider failure

Prepare a full DFMEA for a casual dining restaurant. Consider failure modes that might occur both in food preparation and in service. Clearly explain and justify your choices for the severity, likelih...

Q: Senior managers at The Morgan Company had developed a new and inspiring

Senior managers at The Morgan Company had developed a new and inspiring mission statement—one that set a new direction for the company with ambitious strategic goals. Management continually emphasized...