Questions from Total Quality Management

Q: Interview some managers at a local company on their approaches to motivation

Interview some managers at a local company on their approaches to motivation. Summarize their responses and analyze them in the context of motivation theories. Can you provide any suggestions for impr...

Q: Research the impacts of the Internet on workforce management practices in an

Research the impacts of the Internet on workforce management practices in an actual firm. One possible approach would be to interview an HR manager at a company that is building e-commerce capability....

Q: Does your school survey its faculty and staff to assess issues of

Does your school survey its faculty and staff to assess issues of engagement, satisfaction, and the work environment? If so, obtain a copy of the survey and analyze it relative to the concepts in this...

Q: Interview a plant manager at a local factory to determine his or

Interview a plant manager at a local factory to determine his or her philosophy on process management. What techniques does the company use?

Q: Design a process for the following activities: a. Preparing

Design a process for the following activities: a. Preparing for an exam b. Writing a term paper c. Planning a vacation d. Making breakfast for your family e. Washing your car Discuss ways in whic...

Q: Design an instrument for evaluating the “process focus” of an

Design an instrument for evaluating the “process focus” of an organization. For example, what characteristics would you look for in firms that have a strong process orientation?

Q: Barker is a small custom producer of equipment used in various process

Barker is a small custom producer of equipment used in various process industries such as chemicals and beverages. Each piece of equipment is customer designed from customer specifications. The proces...

Q: Think of a casual dining restaurant that you frequent. The process

Think of a casual dining restaurant that you frequent. The process of fulfilling customer’s needs and creating a satisfying dining experience begins when the customer walks through the door and ends w...

Q: Fred Read, the owner of the Freadilunch (pronounced Freddylunch)

Fred Read, the owner of the Freadilunch (pronounced Freddylunch) Restaurant, a suburban, quick service restaurant, was concerned about the loss of several regular customers. He measured the number of...

Q: Identify several sources of errors as a student or in your personal

Identify several sources of errors as a student or in your personal life. Develop some poka-yokes that might prevent them.