Q: Gather several customer satisfaction surveys or comment cards from local establishments.
Gather several customer satisfaction surveys or comment cards from local establishments. Analyze them as to their ability to lead to actionable information that will help the organization, and propose...
See AnswerQ: You have undoubtedly made numerous purchases in retail clothing stores such as
You have undoubtedly made numerous purchases in retail clothing stores such as the Gap, banana republic, Old Navy, and so on. Develop a customer satisfaction survey based upon the five service quality...
See AnswerQ: This exercise provides an experience with developing an affinity diagram for analyzing
This exercise provides an experience with developing an affinity diagram for analyzing complaints and would best be performed by the class as a whole.75 Each student writes one or more descriptions of...
See AnswerQ: A number of pizza chains or restaurants are probably located around your
A number of pizza chains or restaurants are probably located around your college campus. Using a focus group of students, conduct an interview to determine what factors are important in selecting a tr...
See AnswerQ: Review the most recent list of Fortune’s “100 Best Companies to
Review the most recent list of Fortune’s “100 Best Companies to Work For” and summarize the best practices of these companies, classifying them into themes such as engagement, work environment, traini...
See AnswerQ: Search some current business periodicals (e.g., Fortune,
Search some current business periodicals (e.g., Fortune, Forbes, Fast Company, Business Week) for articles dealing with workforce-management issues. Explain how they relate to the material in this cha...
See AnswerQ: Interview managers at a local organization about their workforce-management practices
Interview managers at a local organization about their workforce-management practices, focusing on engagement and work and job design issues. Report on your perceptions of how well their practices sup...
See AnswerQ: The Janson Medical Clinic recently conducted a patient satisfaction survey of 100
The Janson Medical Clinic recently conducted a patient satisfaction survey of 100 patients. Using a scale of 1–5, with 1 being “very dissatisfiedâ€...
See AnswerQ: Survey local companies to determine if and how they use suggestion systems
Survey local companies to determine if and how they use suggestion systems. What levels of participation do they have? Are suggestions tied to rewards and recognitions?
See AnswerQ: Investigate the extent of team participation at some local companies. What
Investigate the extent of team participation at some local companies. What kinds of teams do you find? Do managers believe these teams are effective?
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