Questions from Total Quality Management

Q: Table 3.4 is a hypothetical list of customer requirements as

Table 3.4 is a hypothetical list of customer requirements as determined through a focus group conducted by an airline. Develop an affinity diagram, classify these requirements into appropriate categor...

Q: Conduct some research on quality practices that is focused on a particular

Conduct some research on quality practices that is focused on a particular country or global region. Summarize your findings in a two- to three-page report.

Q: Visit the website for the American Society for Quality (www.

Visit the website for the American Society for Quality (www.ASQ.org) and write a short report on the services and resources it offers to quality professionals.

Q: Interview some key managers at a nearby manufacturing company and construct a

Interview some key managers at a nearby manufacturing company and construct a diagram similar to showing the company’s key functions and their relationships. Summarize the major quality concerns of ea...

Q: Interview some managers at a local service organization and summarize the role

Interview some managers at a local service organization and summarize the role of people and information technology in providing quality service. How are people and information technology integrated i...

Q: LT, Inc. started as a small, family-owned

LT, Inc. started as a small, family-owned company. For a long time, owners managed most of the operations, including billing, and customers were happy Over time, the company grew steadily and acquired...

Q: Develop a “personal quality checklist” that you would like to

Develop a “personal quality checklist” that you would like to achieve each day and analyze the results over an extended period of time. The listing of possible checklist standards might include: Revie...

Q: Study the annual reports of some major companies issued over a period

Study the annual reports of some major companies issued over a period of several years. Do you see evidence of implementation of the quality principles and practices discussed in Tables 2.2 and 2.3?...

Q: Design a questionnaire or survey instrument to determine the degree to which

Design a questionnaire or survey instrument to determine the degree to which an organization is “Demonized.” Explain how you developed the questions.

Q: Interview a quality professional at a local company about its quality management

Interview a quality professional at a local company about its quality management system. Consider questions such as: Does it have a quality manual? Is their QMS integrated with other enterprise busine...