Questions from Total Quality Management

Q: Expand Table 9.2 for sigma levels from 3.0

Expand Table 9.2 for sigma levels from 3.0 to 6.0 in increments of 0.1 on a spreadsheet. Construct a chart showing dpmo as a function of the sigma level. TABLE 9.4:

Q: Nanos Electron, Inc. manufactures 75,000 circuit boards per

Nanos Electron, Inc. manufactures 75,000 circuit boards per month. A random sample of 800 boards is inspected every week for three characteristics. During a recent week, four defects were found for on...

Q: A company has four machines, each of which produces 200 parts

A company has four machines, each of which produces 200 parts per hour. The machines run 24 hours/day, 365 days per year. How many defective parts can be made each year to ensure a sigma level of 4.5?...

Q: Vera source Microprocessor Corporation (VMC) sells 2,000 specialized

Vera source Microprocessor Corporation (VMC) sells 2,000 specialized microprocessor chips each month at a price of $1,500 each. Variable costs amount to $1,500,000, and fixed costs are $500,000. Curre...

Q: Montvalley Short-Haul Lines, Inc. (MSL) is

Montvalley Short-Haul Lines, Inc. (MSL) is a small independently owned narrow-gauge railway in Montana. It supplies contract transportation services to many mining firms, hauling ore and mining equipm...

Q: Patients for a hospital pre-admission testing process were experiencing excessive

Patients for a hospital pre-admission testing process were experiencing excessive wait times. A flowchart for the process was developed and is shown in Figure 9.25. Determine where bottlenecks might b...

Q: The current process for fulfilling a room service request at the Lexmark

The current process for fulfilling a room service request at the Lexmark hotel can be described as follows. After the tray is prepared at the room service station, the server proceeds to the room, kno...

Q: Ski magazine conducts and annual survey of readers to rate ski resorts

Ski magazine conducts and annual survey of readers to rate ski resorts. They used the following attributes as the basis for the survey: snow, grooming, terrain variety, challenge, value, lifts, servic...

Q: Classify the following customer requirements for a hotel using the five key

Classify the following customer requirements for a hotel using the five key dimensions of service quality—reliability, assurance, tangibles, empathy, or responsiveness.73 Hotel equipment is always fu...

Q: Consider the following customer expectations for a fast-food (quick

Consider the following customer expectations for a fast-food (quick-service) restaurant. Classify them as dissatisfies, satisfiers, or exciters/delighters. Justify your reasoning. a. Special prices o...