Questions from Total Quality Management

Q: Reship Solutions, Inc. has a distribution center in Cincinnati where

Reship Solutions, Inc. has a distribution center in Cincinnati where it receives and breaks down bulk orders from suppliers’ factories and ships out products to retail customers. Prepare a pie or bar...

Q: The Morelia Mortgage Company (MMC) is a mediumsized mortgage lender

The Morelia Mortgage Company (MMC) is a mediumsized mortgage lender that has continued to do well, despite the “meltdown” in the mortgage lending industry. Prior to the economic downturn, MMC was a pr...

Q: The Excel workbook C08 Problem Data provides data on quality losses at

The Excel workbook C08 Problem Data provides data on quality losses at Sonoco Paper Mill. Find the percentage of cost for each category, and the cumulative percentages when the categories are sorted b...

Q: Multisigma Corp. has a process they believe is operating near a

Multisigma Corp. has a process they believe is operating near a six-sigma level and want to verify this. If the specification for a critical part in the process is 2.80 cm 6 0.10 and the standard devi...

Q: Place write, Inc., an independent outplacement service, helps unemployed

Place write, Inc., an independent outplacement service, helps unemployed executives find jobs. One of the major activities of the service is pre paring resumes. Three word processors work at the servi...

Q: A large telecom call center that received over 100,000 calls

A large telecom call center that received over 100,000 calls each day applied Lean Six Sigma and identified root causes for several inefficiencies that were observed. These were (1) many agents were s...

Q: The maintenance of products such as aircraft engines is part of a

The maintenance of products such as aircraft engines is part of a complex supply chain. Distribution centers fulfill orders for spare parts to customers around the world and typically run on a 24/7 ba...

Q: An order fulfillment process at M. Smith & Sons’ distribution center

An order fulfillment process at M. Smith & Sons’ distribution center begins by printing an order label, placing it on a box, placing the box on a conveyor, scanning the label, removing the box from th...

Q: A catalog order-filling process at Cats Catalog Company for personalized

A catalog order-filling process at Cats Catalog Company for personalized printed products for pet owners can be described as follows:54 Telephone orders are taken over a 12-hour period each day. Order...

Q: A Six Sigma analyst in Laneri United Bank suspected that errors in

A Six Sigma analyst in Laneri United Bank suspected that errors in counting and manually strapping cash into bundles were related to the number of weeks that employees had been employed on that job. D...