Questions from General Operations Management


Q: Search recent articles in your local newspaper and business magazines such as

Search recent articles in your local newspaper and business magazines such as Fortune, Business Week, Fast Company, and so on and identify OM concepts and issues that are discussed. How do these fit...

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Q: A rare book library at a University of England in England houses

A rare book library at a University of England in England houses first edition (FE), original manuscript (OM), and authors’ journals (AJ). Some of these rare books are worth hundreds...

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Q: Interview a manager at a local company about the work he or

Interview a manager at a local company about the work he or she performs. Identify (a) the aspects of the job that relate to OM (like the OM activities in the box on page 3, “What Do Operations Mana...

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Q: Evaluate how the activities described in the box “What Do Operations

Evaluate how the activities described in the box “What Do Operations Managers Do?” can be applied to a student organization or fraternity to improve its effectiveness.

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Q: Interview a working friend or family member as to how they use

Interview a working friend or family member as to how they use operations management principles in their job and write a short paper summarizing your findings (maximum two pages).

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Q: Explain how the seven differences between goods and services would be applied

Explain how the seven differences between goods and services would be applied to a major airline service. Provide airline examples that illustrate each difference.

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Q: Explain why a bank teller, nurse, or flight attendant must

Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring cr...

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Q: Do you think you will be working in manufacturing or services when

Do you think you will be working in manufacturing or services when you graduate? What do you think will be the role of manufacturing in the U.S. economy in the future?

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Q: Choose one of the following services and explain, using specific examples

Choose one of the following services and explain, using specific examples, how each of the ways that services differ from manufactured goods apply. a. a family practice medical office b. a fire dep...

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Q: Explain how the customer benefit package is enhanced from the customer's viewpoint

Explain how the customer benefit package is enhanced from the customer's viewpoint by adding digital content to a physical good such as an automobile, cell phone, or appliance? How is value increased...

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