Questions from Human Resource

Q: What effect did this have on; (a)

What effect did this have on; (a) The workers, (b) Their work and (c) Their employers? Whom did the soft skills benefit?

Q: How does knowing about workers’ technical skills help us to understand this

How does knowing about workers’ technical skills help us to understand this?

Q: Think about another job that you are familiar with. What soft

Think about another job that you are familiar with. What soft skills and what technical skills are required? Do they advantage the employee or the employer?

Q: What effect does an emphasis on soft skills have on workers?

What effect does an emphasis on soft skills have on workers?

Q: What soft skills were required in the two organizations? What sort

What soft skills were required in the two organizations? What sort of balance was there between soft skills and technical skills?

Q: What impact would improving or increasing training have had in these companies

What impact would improving or increasing training have had in these companies?

Q: How important is discretion; (a) In these two

How important is discretion; (a) In these two case studies, and (b) As part of skill?

Q: Given the evidence here, what are the implications of a general

Given the evidence here, what are the implications of a general increase in outsourcing work?

Q: What were the main differences between the way work was organised at

What were the main differences between the way work was organised at TCS and at Scotchem?

Q: What implications did this have for skill?

What implications did this have for skill?